| ||||||
The Digital Network - Support page To contact support please email us on support@thedigitalnetwork.co.uk Or call the Support line: 01324 812121
For our Telephone and Broadband customers, you may call any of the numbers listed in the contact us page (or indeed the number above), you will be answered by someone within the UK (call centres are all in the UK) and then we will call you back and follow up on the issue until it is resolved. We have a new TROUBLE TICKET EXPRESS system, which is now active in your control panel. If you are having trouble accessing your email or the ContolBoX Control Panel please check the server status page. (This is an off-site page, in case this site is ever down) please add it to your favourites. For Telephone Support, please refer to your particular Web Hosting Package, as no Telephone support is available on any accounts except for business hosting (where telephone support is included), this is why we can keep our costs so low. Should you still require telephone support, please email us with 'Telephone Support' in the subject line and your contact details we will then CALL YOU BACK AND TALK YOU THROUGH YOUR SUPPORT ISSUE (Not non-geographic or premium rate numbers), for a flat rate fee of £10.00 (plus VAT at prevailing rates) for each support issue (This must be paid by Credit or Debit Card before we begin). If you feel you may need more telephone support, please consider a more suitable Hosting Package, as staff support time is our largest cost and if we can control this cost, then we can pass the savings on to you, so that everyone benefits from lower prices in the long run.
Support line: 01324 812121 The Digital Network - 'Networking People''
|
GPS, Mobile, Telephone and Broadband customers
