To contact support please email us on support@thedigitalnetwork.co.uk

Or call the Support line: 0845 331 3321 (Local rate number)

We are currently trialing a new TROUBLE TICKET EXPRESS system, which will be active on this page soon .

However, if you have a problem now, remember you have access to our comprehensive Data Base within the ControlBoX, covering every aspect of your web hosting account with us.

If you are having trouble accessing your email or the ContolBoX Control Panel please check the server status page. (This is an off site page, in case this site is down) please add it to your favourites.

For Telephone Support, please refer to your Hosting Package, as no Telephone support is available on any accounts except for business hosting, this is why we can keep our costs so low.

Should you require telephone support, please email us with 'Telephone Support' in the subject line and your contact details we will then CALL YOU BACK AND TALK YOU THROUGH YOUR SUPPORT ISSUE (Not  non-geographic or premium rate numbers), for a flat rate fee of £10.00 (plus VAT at prevailing rates) for each support issue (This must be paid by Credit or Debit Card before we begin).

If you feel you may need more telephone support, please consider a more suitable Hosting Package, as staff support time is our largest cost and if we can control this cost, then we can pass the savings on to you, so that everyone benefits from lower prices in the long run.

Remember, we have our NO-PRICE INCREASES guarantee to help you keep your costs DOWN too.

Support line: 0845 331 3321 (Local rate number)

The Digital Network - 'Networking People''